- House Depot and Lowe’s– 2 of the leading home-improvement shops in the United States— deal similar product workshops and setup services.
- While Lowe’s has actually been around for 30 years longer, it has fewer stores than Home Depot. Home Depot has 2,286 store places while Lowe’s has only 2,002
- In 2019, Lowe’s consumers were more pleased than Home Depot’s, but not by much. So I went to a Home Depot and a Lowe’s in Brooklyn, New York City, to see which store was better.
- Lowe’s won me over with their remarkable price-matching policy and a spotless environment for making home-improvement decisions.
- Lowe’s was much more arranged than House Depot, leaving me in a much better headspace.
- Go to Service Insider’s homepage for more stories.
The first thing I noticed about Lowe’s was how it psychologically took me right back to the residential areas. Walking up to the door, I felt like I might have remained in the middle of suburbia due to the fact that of all the open area.
Home Depot felt more metropolitan due to the fact that what was empty space in front of Lowe’s was a parking lot and garden area in front of Home Depot.
… Lowe’s had a small edge when it concerned its low prices and environment.
… Home Depot’s policy has more limitations than Lowe’s’. House Depot requires you to have a lower rate when purchasing the product.
Source: Home Depot
Lowe’s’ policy provides consumers 30 days after acquiring the product to discover a lower price. In this manner customers can focus on acquiring the very best product for them and fret about getting the very best offer in the future.
Lowe’s had a much better atmosphere than House Depot too, thanks to its usage of color and tidiness.
Colors have emotional impacts on individuals, and House Depot’s color of option is orange.
Source: Organisation Insider
Now don’t get me incorrect– I like orange. It’s my favorite color …
… however seeing so much of it in one location made me feel like I was supposed to be in a hurry.
That’s since orange sends out an aggressive message. It offers the customers a sense of urgency or a call to action.
Source: Business Insider
On The Other Hand, at Lowe’s, the color blue develops an experience of trust and security.
If I was dealing with a home enhancement project, I ‘d like to feel comfortable taking my time.
Lowe’s’ blue branding offered me a sense of calmness as I wandered the shop. However it wasn’t just the color that kept me calm.
Lowe’s was likewise significantly neater than House Depot.
… like the packaged appliances which were too near to the design cooking areas at Home Depot …
… or the backs of refrigerators that were visible in House Depot’s display screen area.
The display area at Lowe’s was like a shiny sidewalk with racks of products nicely surrounding it …
… while Home Depot’s display screen area was more like a real labyrinth, with random opened boxes developing dead-ends.
Total, Home Depot was a little a struggle to get around.
Like in the indoor plant area, where big plants were positioned sporadically on the ground …
… blocking the aisles …
… which were already rather narrow.
A couple of plants were out of location at Lowe’s, too. The wider aisles made it less of a problem.
Sale areas in the house Depot were seemingly arbitrarily put.
In fact, a great deal of products seemed to be arbitrarily stacked on the floor, obstructing pathways.
This made the store appear sloppy …
… particularly because every aisle was so specifically identified.
While Lowe’s and Home Depot have their distinctions, both stores provided an assisted and interactive experience.
Both stores had actually clearly identified aisles and items.
However Home Depot has an app that directs you to the product you’re looking for.
Through research, I learnt Lowe’s has an app that does the same thing. It’s just not well-advertised in-store.
Source: Digital Patterns
Both stores also supplied directions for establishing the majority of their items.
And both stores had interactive components to draw the buyer in, however some were more practical than others.
For example, Lowe’s had carpet and flooring samples that you could keep in your hand …
Luckily, I could do that in your home Depot with their more practical display screen.
Lowe’s had a more interactive shower display screen.
They had many backlit tubs and showers on display for various types of homes.
And they were all at floor-level, so you could stand within them.
Meanwhile in your home Depot, just three showers were at floor-level.
One was on the top shelf, so it was tough to even see, much less stand inside.
But both stores had appropriate interactive displays of products you can control with your hands.
It was particularly nice to be able to see how touch-control products felt, like the thermostats on display in the house Depot.
But Lowe’s took it to the next level with a drill tasting station, where customers can drill holes into this wood plank to check out the items.
While both stores will get you started on your next house enhancement project, the company and price points at Lowe’s will make you feel more at ease while doing it.